We Look Forward to Partnering With You
We look forward to partnering with you to keep your space healthy and clean. If you have a question about something you don’t see covered in our FAQ.
Still Have Questions? Our Staff Would be Happy to Assist You.
Are you insured and bonded?
Yes, fully insured and bonded. All team members are background-checked and professionally trained.
Do you have hidden fees?
No. Our quotes are transparent with all costs upfront—what you see is what you pay.
Do I need to tip my cleaning technician?
It’s not expected, but it is greatly appreciated for work well done. We have found it common for clients to tip at the end of each cleaning or make a larger tip at the end of the year. Please make sure money left as a tip is marked as such. Tips may also be added to your credit card payment. Please note that 100% of the tips go directly to the cleaning technicians performing the job.
Can I customize my cleaning plan?
Yes, completely customizable for your home size, specific needs, and budget.
What is your satisfaction guarantee?
100% satisfaction guaranteed. If you’re unhappy, we’ll re-clean at no extra cost.
Do I need to be home while my house is being cleaned?
No, but it is certainly your preference. Most of our customers aren’t home but the vast majority purchase a lockbox or trust us with a key and alarm code. For additional security, all house keys are individually coded and secured in our office. (Click here on this link for the recommended lockbox).
Will you send the same cleaning technician each time?
We make our best efforts to send the same cleaning techs each time. It’s the most efficient but we do not guarantee it. We are managing both our staff and clients’ needs which are constantly in flux. If you are sent an alternate cleaning technician, our staff have access to detailed information about your preferences and requests to ensure consistency of our services.
How do I pay for my cleaning service?
Payments are due at the time of service. We will charge your credit card on file after your cleaning has been completed.